SABRE INTERNAL USE ONLY - VIRGIN AUSTRALIA TESTING - Updated October 9, 2025
SABRE
Version Latest (Beta)

Virgin Australia Travel Planner - Testing Environment

Welcome to the internal testing site for Virgin Australia's Travel Planner AI chatbot. Use this environment to test flight booking functionality, report issues, and validate fixes before production deployment.

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Test Scenarios: Australian Flight Bookings

Use these sample scenarios to test the chatbot's flight booking capabilities

Domestic Flight Scenarios

"I need a flight from Sydney to Melbourne next Tuesday, returning Friday"
"What's the cheapest flight from Brisbane to Perth in November?"
"Are there any morning flights from Adelaide to Gold Coast this weekend?"
"I want to fly business class from Hobart to Darwin next month"

Verify that the bot correctly identifies Australian domestic routes, dates, and class preferences.

International Flight Scenarios

"I need to book a flight from Sydney to Auckland for November 15th"
"What are the flight options from Melbourne to Bali in December?"
"I'm looking for business class flights from Brisbane to Tokyo next quarter"
"What's the best way to fly from Perth to London with Virgin Australia partners?"

Test international routes from Australian origins with various timeframes and class options.

Complex Flight Requirements

"I need a multi-city trip: Sydney to Melbourne on Nov 10, then to Brisbane on Nov 15"
"Are there any Velocity reward flights available from Sydney to Los Angeles in January?"
"I need a flight from Cairns to Adelaide with extra legroom and a vegetarian meal"
"What flights are available from Gold Coast to Auckland with infant accommodation?"

Test handling of complex flight requirements and special service requests.

Session Management Tests

"Start a conversation, then leave idle for 4 minutes before asking about flights from Sydney to Brisbane"
"Start a conversation, then leave idle for 6 minutes (should see warning message)"
"Start booking a flight, then leave idle for 11 minutes (should see timeout message and session reset)"
"Start a conversation, minimize the chat window for 5 minutes, then return and continue"

Tests for session warning (5 min), timeout (10 min), and feedback prompt (3 min) functionality.

Feedback & Rating Tests

"Complete a flight inquiry, then provide star rating without comments"
"Complete a flight inquiry, then try to submit feedback with 0 stars"
"Complete a flight inquiry, then provide 2-star rating with detailed comments"
"Test clicking the same star multiple times, then clicking a different star"

Test the feedback collection process, star rating system, and submission requirements.

Error Handling Tests

"Ask for flights to non-existent destinations like 'Atlantis'"
"Request flights for impossible dates (e.g., February 30th)"
"Type incomplete queries like 'I want to' and press send"
"Send very long, complex requests exceeding normal query length"

Test how the chatbot handles errors, edge cases, and unusual requests.

Recent Updates

Latest changes and improvements to the Virgin Australia Travel Planner

October 9, 2025

Version Latest Released

Fixed UI rendering issues on iPhone 13 and other older mobile devices. Improved keyboard handling for mobile input fields. Added feedback mechanism with required star rating.

October 5, 2025

Enhanced Australian Route Support

Improved the chatbot's ability to understand Australian domestic routes and integrate with Virgin Australia's flight scheduling systems.

September 28, 2025

Integration with Velocity Frequent Flyer

Added support for Velocity point redemption inquiries and status-based recommendations.

September 20, 2025

Bug Fixes

Resolved issues with session management and improved error handling for failed API requests. Fixed rating system in the feedback component.

Device Compatibility Testing

Current status of platform and device testing

Desktop Browsers

Chrome (Latest)
Edge (Latest)
Firefox (Latest)
Safari (Latest)

Mobile iOS

iPhone 17
iPhone 16
iPhone 13
iPhone 12
iPhone 11
iPad (Latest)

Mobile Android

Samsung Galaxy S25
Google Pixel 9
Samsung Galaxy S23
OnePlus 12

Known Issues

Current bugs and limitations being addressed